BigBasket accused of shortchanging: 844g onions delivered for 1kg order
What's the story
BigBasket, a prominent online grocery delivery service, has been accused of delivering less than the ordered quantity. A customer named Bhavye Goel from Chandigarh claimed that he received only 844gm of onions instead of the full kilogram he had ordered. After raising a complaint about this discrepancy, Goel alleged that his account was blocked by BigBasket.
Online uproar
Goel's complaint gains traction on social media
Goel took to X to express his dissatisfaction with BigBasket's service. His post, detailing the incident, has garnered significant attention with over 6.5 lakh views. In his tweet, he criticized the company for overcharging customers by not delivering the correct quantity of goods ordered. He also pointed out that BigBasket was quick to charge extra when vegetables weighed slightly more than what was ordered.
Twitter Post
Company is 'fleecing thousands daily like this'
That’s 1kg onions for your from @bigbasket_com. I complained ~> they refunded and then blocked my account. They charge you like leeches even if 1g is extra and fleecing thousands daily like this. pic.twitter.com/U58Z11diLd
— Bhavye Goel (@bhavyegoel) September 4, 2024
Company response
BigBasket's response and Goel's counterclaim
In response to Goel's complaint, BigBasket issued a standard statement expressing regret for the inconvenience caused. The company assured that their team would reach out to him soon and assist in the best possible manner. However, Goel countered this claim by stating that neither the Grievance Officer nor CEO Team had responded to his email for three days, accusing them of "fake lip service."
Twitter Post
Take a look at Goel's response
Your Grievance Officer and CEO Team have not been able to reply to my mail for the past three days now and here you are doing fake lip service.
— Bhavye Goel (@bhavyegoel) September 4, 2024