PNB to invest ₹3,400cr in AI to curb cyber scams
Punjab National Bank (PNB) is putting ₹3,400 crore into artificial intelligence, digital upgrades, and digital innovation initiatives.
CEO Ashok Chandra says this move is all about tackling the spike in smart cyber scams and keeping customers safe.
The bank is planning to float an RFP to work on AI projects like fraud detection and automating customer support.
PNB profits were up 14% in Q4 FY26 (the March quarter 2026)
PNB has set up a Strategic Innovation Lab with more than 200 young engineering professionals within the bank, including talent from IITs and NITs, to boost its tech game.
The bank's profits were up 14% in Q4 FY26 (the March quarter 2026), but margins have been pressured as repo-rate cuts were transmitted faster on the lending side while deposit rates did not fall as quickly.
Despite that, new savings schemes helped add more than 4.7 million accounts, so more people are trusting PNB with their money.