PolicyBazaar launches 'Claim Kavach' in India: How it helps you?
What's the story
PolicyBazaar has launched a new program called 'Claim Kavach,' aimed at simplifying and expediting motor insurance claims for its customers. The initiative seeks to remove confusion in the claims process by offering guided assistance from the moment a policyholder reports an incident. Under this initiative, every customer is assigned a dedicated claims manager who coordinates the filing, documentation, and updates until the claim is closed.
Support
24x7 helpline and escalation team
PolicyBazaar has also set up a round-the-clock helpline to assist the users during emergencies or address urgent queries. In case of delays or rejection of claims, an escalation team intervenes to present the customer's case to the insurer. The team works with insurance firms to resolve issues and ensure timely attention where the claim is valid, including preparing written submissions and clarifying disputes like disagreements over fault or missing paperwork.
Process streamlining
Digital management and cashless repairs
The 'Claim Kavach' program is managed digitally, including the paperwork and submissions, reducing the need for physical visits. PolicyBazaar also coordinates with garages and surveyors to facilitate inspections and enable cashless repairs. Paras Pasricha, head of Motor Insurance at PolicyBazaar, said the program wants to strengthen a key part of the customer journey by focusing on clarity, responsiveness, and seamless support.
User access
Accessing 'Claim Kavach'
Customers can access the 'Claim Kavach' service through PolicyBazaar's app/website after purchasing or holding an active motor insurance policy. Once they raise a claim, the platform automatically assigns a claims manager who begins coordinating documentation and communication with the insurer. The 24x7 helpline is available for on-road emergencies, any queries on claim filing, or assistance during inspection and repair.