Indian Railways now lets you air grievances using QR codes
What's the story
The Indian Railways has launched a QR code-based grievance redressal system at catering stalls in its Chennai division. The initiative, developed in collaboration with RailMadad, is the first of its kind and aims to simplify the complaint registration process for passengers. The system allows travelers to easily report issues related to hygiene and service by scanning a unique QR code displayed at catering stalls.
Complaint process
How the QR code grievance system works
Once passengers scan the QR code, they are redirected to the RailMadad portal. There, they can log in using their mobile numbers and register complaints regarding overcharging, food quality, hygiene conditions, and other issues. This initiative is aimed at streamlining the feedback for better service and accountability in railway catering.
Smart lockers
Indian Railways introduces 24x7 Digi Locker facilities
In addition to the QR code-based grievance system, the Indian Railways has also introduced 24x7 Digi Locker facilities at Ratnagiri (Maharashtra), Thivim (Goa), and Udupi (Karnataka) stations. These smart lockers offer a safe and self-operated facility for passengers to store their luggage. The introduction of these lockers is part of the railway's efforts to enhance passenger convenience and service quality.
Fare update
Railways announces new fare structure
In other developments, the Ministry of Railways has announced a revised fare structure that will come into effect from December 26. Under this new system, passengers traveling over 215km in Ordinary Class will pay an additional 1p per km. Those traveling in Mail/Express Non-AC and AC classes will pay an additional 2p per km. However, fares for shorter journeys under 215km remain unchanged.