IRCTC orders inquiry into food-complaint by passenger on Duronto Express
The Railways' food catering arm IRCTC has ordered an inquiry into a complaint by a passenger of the 12246 Yeswantpur-Howrah Duronto Express about the quality of food served to him. IRCTC Group General Manager (east zone) Debasish Chanda said that there were, however, tweets by at least 23 passengers traveling by the same train stating the quality and taste of the food were good.
Passenger was traveling in the sleeper class for first time
"He (the passenger) may not have liked the taste, but the food was definitely not stale," Chanda said. The passenger said he generally travels in higher-class but was traveling in sleeper-class this time since he couldn't get a confirmed ticket in the air-conditioned classes. This may have led to his not liking the taste of the food in the particular class, an official said.
