Newsbytes
  • India
  • Business
  • World
  • Politics
  • Sports
  • Science
  • Entertainment
  • Auto
  • Lifestyle
  • Inspirational
  • Career
  • Bengaluru
  • Delhi
  • Mumbai
  • Videos
  • Find Cricket Statistics
Hindi
More
Newsbytes
Hindi
Newsbytes
User Placeholder

Hi,

Logout


India
Business
World
Politics
Sports
Science
Entertainment
Auto
Lifestyle
Inspirational
Career
Bengaluru
Delhi
Mumbai
Videos
Find Cricket Statistics

More Links
  • Videos

Download Android App

Follow us on
  • Facebook
  • Twitter
  • Linkedin
  • Youtube
 
Home / News / India News / IndiGo ordered to compensate fliers who found cockroach on flight
  • India

    IndiGo ordered to compensate fliers who found cockroach on flight

    Shalini Ojha
    Written by
    Shalini Ojha
    Twitter
    Last updated on Jan 03, 2020, 12:53 pm
    IndiGo ordered to compensate fliers who found cockroach on flight
  • An IndiGo flight from Pune to Delhi on December 31, 2018, turned horrifying for two passengers, who found a cockroach on the aircraft.

    When they apprised the airlines about the same, they were met with apathetic answers.

    Thereafter, they approached Pune District Consumer Disputes Redressal Forum, which directed the company to pay Rs. 50,000 and the ticket amount to them (along with 9% interest).

  • In this article
    Passenger found cockroach in seat pocket, crew didn't address concern Passengers got cold response in Delhi too Passengers sought compensation, blamed poor services of IndiGo Neither IndiGo nor AAI explained its side of story
  • What happened

    Passenger found cockroach in seat pocket, crew didn't address concern

  • The ones who suffered due to IndiGo's laxity were Kothrud residents Skand Bajpai and Surabhi Bharadwaj, who booked tickets worth Rs. 8,574.

    While traveling, Surabhi found a cockroach in her seat's pocket and immediately flagged the issue to the crew.

    But rather than doing something about cleanliness, the attendant asked her to file a complaint via e-mail.

    Surabhi was also denied the complaint book.

  • Ordeal

    Passengers got cold response in Delhi too

    Passengers got cold response in Delhi too
  • Similarly, Skand too had a cumbersome experience. Since he was injured, he asked for a wheelchair, which he got after repeated pleas.

    But his travel became unsavory due to the insect.

    After alighting from the flight, they approached IndiGo's office in Delhi. Despite showing the cockroach's photographs, they didn't get a welcome response, forcing them to register a complaint with the consumer forum.

  • Complaint

    Passengers sought compensation, blamed poor services of IndiGo

  • In their complaints, the fliers said they faced mental harassment owing to the poor service of the staff. Separately, Skand said he hurt himself while shooing away the insect.

    On December 17, 2019, president of the forum, Umesh Jawalikar passed the order. Other members of the forum included Kshitija Kulkarni and Sangeeta Deshmukh.

    The forum noted that the airlines should have addressed the issue.

  • Details

    Neither IndiGo nor AAI explained its side of story

    Neither IndiGo nor AAI explained its side of story
  • Reportedly, the order was passed ex-parte as neither the airlines nor the Airport Authority of India showed up to defend the allegation.

    In its order, the forum noted that insects spread communicable diseases.

    "When the passengers pointed out the substandard service, it was the airline's responsibility to address their issue to make sure that they didn't face physical, mental and financial harassment," the order read.

  • Delhi
  • Pune
  • IndiGo
  • Airport Authority of India
  •  
View all questions (4)
Latest News
  • Prince Harry's James Corden interview caused ''disquiet' at Buckingham Palace?
    Prince Harry's James Corden interview caused ''disquiet' at Buckingham Palace?
    Entertainment
  • Samsung Galaxy M31s becomes cheaper; now starts at Rs. 18,500
    Samsung Galaxy M31s becomes cheaper; now starts at Rs. 18,500
    Science
  • 'Baahubali' writer roped in for 'Sita - The Incarnation'
    'Baahubali' writer roped in for 'Sita - The Incarnation'
    Entertainment
  • BS6 Kawasaki Ninja 300's colors and engine details revealed
    BS6 Kawasaki Ninja 300's colors and engine details revealed
    Auto
  • La Liga, Sevilla 0-2 Barcelona: Records broken
    La Liga, Sevilla 0-2 Barcelona: Records broken
    Sports
Related Timelines
  • Branded a spy, ISRO scientist gets compensation after 26 years
    Branded a spy, ISRO scientist gets compensation after 26 years
    India
  • Air India can operate flights with full strength, for now
    Air India can operate flights with full strength, for now
    India
  • India takes to skies again, air travel resumes with precautions
    India takes to skies again, air travel resumes with precautions
    India
  • Guidelines for domestic air travel announced: What's allowed, what's not
    Guidelines for domestic air travel announced: What's allowed, what's not
    India
Trending Topics
ISRO Vaccine Farmers Protest
Next News Article
Share
Cancel

Want to share it with your friends too?

Facebook Whatsapp Twitter Linkedin
Copied

Love India news?

Subscribe to stay updated.

India Thumbnail
India News Business News World News Politics News Sports News Science News Entertainment News Auto News Lifestyle News Inspirational News
Career News Bengaluru News Delhi News Mumbai News Bharti Airtel Mukesh Ambani Indian Premier League Samsung Virat Kohli Rohit Sharma
Cricket News YouTube Hollywood News WhatsApp Bollywood News ISRO Yoga Honda Batman Football News
BMW Vaccine Reliance Jio OPPO Food News, Healthy Recipes Royal Challengers Bangalore Toyota Fashion Tips Farmers Protest Mohammed Bin Salman
Mercedes Europa League Isha Ambani India Vs England Cricket OnePlus Mobiles Android TV Smart TV Marvel Comics Avengers Neha Kakkar
Premier League Big Bang Theory X-Men TATA
About Us Privacy Policy Terms & Conditions Contact Us News Reviews News Archive Topics Archive Find Cricket Statistics
Follow us on
Facebook Twitter Linkedin Youtube
All rights reserved © NewsBytes 2021