Salesforce unveils Headless 360 at TDX to automate support workflows
Salesforce just dropped Headless 360, a new toolkit that lets smart AI agents like Microsoft Copilot and Google Gemini connect right to your Salesforce data.
Announced at the TDX developer conference, it's designed to make customer support way more automated by letting AI handle tasks through easy APIs and command-line tools.
Headless 360 offers over 60 tools
With more than 60 tools and more than 30 preconfigured coding skills built in, Headless 360 helps AI work directly with live data and real workflows.
There's also an Experience Layer for building custom UI pieces across apps like Slack or Teams, plus features like AgentExchange, which opens up access to thousands of Salesforce apps using AI searches.
Pricing isn't out yet, but usage limits should be similar to regular APIs.