Xiaomi users can track phone repair status online; here's how!
What's the story
It is nothing less than a headache to get smartphones repaired. Everyone knows how annoying it is to repeatedly call the customer service to track the repair/service status. To reduce this burden, Xiaomi has introduced the online "Mi Service Order Status" feature in India on its official website. Users can track the repair status of Xiaomi smartphones/devices simply by visiting Mi.com. Here's how!
Details
Xiaomi aims to simplify the process
Xiaomi Vice-President (Global) and Managing Director (India) Manu Kumar Jain announced the rollout of the repair status tracking feature on Twitter. Until now, Xiaomi customers had to call the company's service center and then spend a lot of time just to know the service status. But now, users can head to Xiaomi's official website to track the real-time repair status and save time.
Twitter Post
Xiaomi India Chief announces the new feature
Mi Fans! Happy to introduce the all-new Mi Service Order Status feature on https://t.co/lzFXOcGyGQ.
— Manu Kumar Jain (@manukumarjain) December 26, 2017
With this feature, you can easily track the status of your device's repair status online and in real time!
Visit https://t.co/5EnJJDvAgG to know more! pic.twitter.com/Ui43XmWqsK
Procedure
How to track repair status online?
Xiaomi customers can know their devices' service status online in three simple steps. Users need to visit Mi.com and choose "Service Centers" under "Support" tab. Click on "Service Order Status" and enter the Contact/Order/Service/IMEI number or SN and "Confirm" it. Next, they should enter the OTP received on their registered number. After submitting it, the website shows the live repair status of their device.
Information
Offers five-stage tracking
Using the new feature, Mi users can keep track of which stage of repair their device is currently in. It offers a five-stage tracking progress for repairs: under inspection, work in progress, ready for delivery, delivered, and canceled (service order).