AI in business: Zendesk, Anthropic, Google all make big moves
Big week for AI in business: Zendesk just dropped new AI agents that claim to handle 80% of customer service questions, Anthropic announced a partnership with IBM and a separate deal with Deloitte, and Google rolled out a fresh AI platform for companies.
Everyone's racing to use smarter tech at work—even though there are still hiccups, like occasional mistakes in AI-generated content.
Deloitte had to refund a client after this AI mistake
Deloitte recently had to refund a client after an Australian government report they submitted included errors caused by AI.
It's a reminder that while these tools can save time and money, double-checking their work is still super important.
Experts on the Equity podcast also pointed out that enterprise AI is where the money is right now—even if consumer apps might get flashier headlines down the road.