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Home / News / Business News / SaaS unicorn Freshworks raises $150 million, crosses $3.5 billion valuation
  • Business

    SaaS unicorn Freshworks raises $150 million, crosses $3.5 billion valuation

    Written by
    YANTRA (Bot)
    Edited by
    Ratnakar Shukla
    Last updated on Nov 14, 2019, 07:18 pm
    SaaS unicorn Freshworks raises $150 million, crosses $3.5 billion valuation
  • SaaS unicorn Freshworks, which provides an integrated suite of cloud-based business/customer engagement tools, has raised $150 million in a Series H round of funding.

    The investment was led by the company's existing batch of investors - Sequoia Capital, CapitalG, and Accel (the company's first investor).

    Notably, with this funding, its valuation now stands at around $3.5 billion.

    Here's all about its fund-raise.

  • In this article
    Giants like Honda and Toshiba are Freshworks' clients How Freshworks will use the funds? Customer-for-Life Cloud helps businesses to to sharpen their customer understanding Meanwhile, here's a look at its previous investments
  • Freshworks

    Giants like Honda and Toshiba are Freshworks' clients

    Giants like Honda and Toshiba are Freshworks' clients
  • Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, Freshworks follows a B2B model and provides SaaS (software-as-a-service) based customer engagement solutions.

    The company claims that its services make it easy for support, sales and marketing professionals to handle their customers' needs. In fact, its cloud-based suite is used by as many as 150,000+ businesses globally, including giants like Honda, Toshiba, Cisco, and Rightmove.

  • Future plans

    How Freshworks will use the funds?

    How Freshworks will use the funds?
  • Notably, Freshworks will deploy the funds to expand its footprint and have a worldwide presence. The company will also boost investment in its integrated SaaS platform.

    As part of this, the start-up has announced a Customer-for-Life Cloud, which unifies data from its several customer engagement products and establishes a common data platform, enabling businesses to quickly respond to customers' queries.

  • Quote

    Customer-for-Life Cloud helps businesses to to sharpen their customer understanding

  • Explaining about Customer-for-Life Cloud, Girish Mathrubootham, Freshworks's CEO, said, "Customer-for-Life Cloud enables businesses to sharpen their customer understanding to better predict and enable success, displacing dismal legacy SaaS solutions that have over-promised and under-delivered with eye-popping regularity."

  • Investment

    Meanwhile, here's a look at its previous investments

    Meanwhile, here's a look at its previous investments
  • Prior to this investment, Freshworks had raised $100 million in Series G round in July 2019, marking its official entry into the unicorn club.

    The company is backed by giants like Accel, Tiger Global Management, CapitalG, and Sequoia Capital and has raised $399 million of capital since its inception.

    Its aggregate valuation now stands at more than $3.5 billion.

  • Sequoia Capital
  • Honda
  • Accel India
  •  
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