Microsoft's communications chief steps down after 17 years
What's the story
Frank Shaw has announced his decision to leave Microsoft after working as the company's chief communications officer for nearly 17 years. In an internal note to his team, Shaw said he has "decided it is time for me to move on and try new things." He has been associated with Microsoft for a total of 29 years, nearly two decades as an employee and the rest at Waggener Edstrom agency (now We. Communications).
Legacy
Shaw's impact on Microsoft's communications
Shaw has been a key player in Microsoft's communications since 1997.
He has guided the company through several Windows and Office launches, CEO changes, cloud computing investments, and major acquisitions such as LinkedIn in 2016 and Activision Blizzard in 2023.
His work has earned him respect across the public relations industry, with PRWeek recently naming him the most powerful person in PR for 2026.
PR prowess
His communication style and defense of Microsoft
Shaw is known for his direct yet respectful communication style.
He has built a reputation as someone who isn't afraid to take on critics, correct misinformation, and defend Microsoft.
In 2013, he took Apple and the media to task for comparing iWork with Office. He also regularly uses social media to debunk rumors or clarify information about Microsoft.
Next steps
Shaw to stay until year-end
Shaw isn't retiring just yet but plans to take a break before pursuing other interests.
Microsoft hasn't announced a replacement for him, as he will stay with the company until year-end.
In his note to his team, Shaw said, "I'll be here through the end of the calendar year, and the company is working through next steps."