AI can do better job than humans in customer support
OpenAI CEO Sam Altman thinks artificial intelligence is about to shake up the job market, especially for customer support roles.
On The Tucker Carlson Show, he explained that AI can already offer quicker and more reliable help than talking to a human on the phone or computer.
Altman on AI taking over jobs
Altman shared that customer support is a good example of where AI can do a better job than humans.
Still, most people (81% in a 2025 survey) say they prefer talking to real people.
He also pointed out that jobs needing real human care—like nursing—are safe from automation for now.
Software engineering and the AI dilemma
When it comes to software engineering, Altman said things are less clear.
While new AI tools could let anyone build apps just by describing what they want, these same tools might actually slow down experienced coders.
The takeaway? Focus on work where your creativity and empathy make a difference—AI isn't replacing those anytime soon.