GoKwik launches AI-based shipping platform for D2C brands
What's the story
GoKwik has launched Kwik Ship, an innovative artificial intelligence (AI)-driven shipping and logistics platform. The new service is specifically designed for direct-to-consumer (D2C) brands. The company claims that brands using Kwik Ship have seen a reduction in return-to-origin rates by as much as 20% and saved over 50 operational hours every month due to automated shipping and delivery workflows.
Platform capabilities
Kwik Ship offers automated customer updates
Kwik Ship leverages data from over 200 million shopper signals to detect high-risk orders before dispatch. It then routes shipments through carriers with better delivery performance in specific areas. The platform also automates order tracking, customer updates, and non-delivery report management. GoKwik says these features help reduce order tracking queries by nearly 40% via WhatsApp updates and AI-powered customer calls.
Information
GoKwik has over 15,000 D2C clients in India
Since its inception in 2020, GoKwik has been providing checkout, payments, customer engagement, and logistics solutions to over 15,000 D2C brands in India.