India launches Samadhan Didi AI chatbot for multilingual complaint filing
The Indian government just dropped Samadhan Didi, an AI-powered chatbot that helps you file complaints against government departments: no complicated forms or language barriers.
Union Minister of State for Personnel Jitendra Singh called it a "democratization of the public grievance mechanism," since you can now submit grievances in your own language.
Built by the Department of Administrative Reforms and Public Grievances (DARPG) with Bhashini, the tool also keeps your data secure.
Samadhan Didi auto-files, supports 22 languages
Samadhan Didi uses AI to figure out your complaint, send it to the right department, and file it automatically.
It already supports the 22 languages of the Eighth Schedule, with additional regional and indigenous languages being added in phases.
Singh highlighted that public trust in digital grievance systems is rising: complaints have jumped from 200,000 in 2014 to over 2.5 million a year now, with a resolution rate above 95%.
The hope is more states will use tools like this so everyone gets heard, no matter where they live.