Southern Railway's new QR code lets you complain about bad train food, instantly
Southern Railway's Chennai division just made it easier to call out bad food or service at railway stations.
Recently, you can scan a QR code at participating catering stalls in Chennai division stations to quickly report things like overcharging, unhygienic conditions, or missing food and water.
The system connects straight to the RailMadad portal and notifies station managers for faster action.
How it works and why it matters
About 50 stalls in Chennai now have unique QR codes—just scan, type your complaint, and you're done.
The impact was immediate: within a week of launch, contractors at major stations were penalized for serving substandard food.
Social activists are calling this a smart move that makes rail travel more transparent and gives passengers real power to improve their experience.