Verizon utilizes Google's Gemini AI for customer service
Verizon just rolled out a new version of its My Verizon app, now featuring an AI assistant built with Google Gemini.
This smart helper can handle things like plan upgrades, adding lines, billing questions, and finding ways to save you money.
If it hits something tricky, it quickly loops in a real human for backup—so you get help faster.
AI tuned for over 90% accuracy
The AI is tuned by Verizon and Google for over 90% accuracy, but there's more: "Customer Champions"—real experts backed by AI—step in for tougher issues.
Plus, there are longer live agent hours and round-the-clock chat support if you ever need extra help.
Proactive support and faster resolutions
This AI doesn't just wait for you to ask—it can spot problems like lost shipments on its own and start sorting them out right away.
Agents also get real-time info from the system to speed things up, so your calls are shorter and your issues get fixed quicker.