After sales jumped almost fivefold, Tata Motors deploys AI, TQM

Auto Jun 27, 2026

Tata Motors is stepping up its game by using AI and predictive analytics to improve car quality and after-sales service.
After a huge jump in sales (almost five times more), they faced some tech-related hiccups, so now they are rolling out smarter tools and Total Quality Management across the board to keep things running smoothly.

Early issues down nearly 60%

Thanks to virtual simulations, better factory checks, and digital proof-of-delivery, Tata Motors has cut early car issues by nearly 60%.
They are also using AI-powered diagnostics to spot faults faster and help mechanics fix cars quicker, so less hassle for drivers.
As Tata's Chandra put it, these changes are all about continuous improvements for a smoother ride.