Air India rolls out AI across operations targeting ₹100cr savings
Air India is rolling out artificial intelligence across its operations, aiming to save ₹100 crore every year.
The airline has built over 30 in-house AI tools that help with everything from predicting aircraft maintenance needs to keeping flights running on time.
These smart systems are already making things smoother, especially by improving operational efficiency.
Air India chatbots halve call volumes
AI chatbots have helped reduce call volumes by 50% at the call center, managing refunds, ticketing, and more, which means fewer calls for human agents.
Microsoft's Judson Althoff even called Air India the first airline to scale generative AI for customer service worldwide.
Despite these tech wins, the airline is still facing more than ₹26,000 crore in accumulated losses as of FY26 and hopes these digital upgrades will help turn things around.