UnitedHealth Group to invest $3B in AI over 2 years
UnitedHealth Group, America's largest health insurer, just announced it's pouring $3 billion into artificial intelligence over the next two years.
The goal? Streamline how things work and cut costs.
It's already using AI to help book doctor appointments, analyze medical charts for home visits, and spot recurring issues in customer calls.
UnitedHealth claims 2-to-1 AI returns
UnitedHealth says its AI investments are paying off, claiming a two-to-one return thanks to automating routine tasks and speeding up patient care. They expect to save nearly $1 billion this year alone.
Still, not everyone trusts companies with AI; a recent poll found that most people aren't confident businesses will use it responsibly.
UnitedHealth has set up an internal review board of medical ethicists, clinicians, technologists, and privacy and legal experts to keep its AI projects in check.