Phone not working?—OnePlus sends technicians to your doorstep for free
What's the story
OnePlus has broadended its customer service network in India by introducing a doorstep pick-up and drop facility for device repairs and services. The new initiative covers more than 19,000 pin codes across the country, especially targeting users in Tier 2 and Tier 3 cities. The service is available for all OnePlus smartphone users, including those with out-of-warranty devices.
Service details
What the service includes
The doorstep service from OnePlus includes free pick-up and drop logistics, health check-ups, software updates, and no service charges on select repairs under certain conditions. The company will manage the entire process—from device pick-up to diagnosis and repairs—without any extra cost for logistics. However, out-of-warranty users may have to pay repair charges depending on the issue.
Access points
How to book a pick-up
Customers can book pick-ups for the new service through a number of channels including call centers, live chat on the official OnePlus website, verified WhatsApp support, and email-based customer care. The move is part of Project Starlight, a ₹6,000 crore initiative launched in late 2024 to improve customer experience across India.
Additional benefits
OnePlus also running service camp
Along with the doorstep service, OnePlus is also conducting a Service Camp at its service centers across India from June 20 to June 30, 2025. During this period, users can get free device check-ups and software updates. Out-of-warranty phone users are eligible for no service charges on select repairs during this camp.