WhatsApp will soon help you filter your business chats
What's the story
WhatsApp is developing a new feature to help users filter their business chats. The capability was spotted in the latest version of the app for Android, version 2.26.14.1, released through the Google Play Beta Program. The feature will give users more control and flexibility in managing their conversations with businesses by automatically categorizing them into a dedicated list.
Experience
How it will improve your experience
Currently, WhatsApp doesn't provide a quick way to group all business chats into one list. Users have to create a custom list and add them manually, which can be time-consuming. The upcoming dedicated business list feature will automatically include all conversations with business accounts without manual setup. This will make managing interactions with businesses faster and more intuitive, particularly for those who frequently contact multiple businesses.
User convenience
Users can quickly mute all conversations in the list
The dedicated business list feature will also help users keep their personal and business conversations separate. It will offer a dedicated view showing only business conversations, letting users focus on work-related interactions without distractions from personal messages. The feature will also permit users to quickly mute all conversations contained within the list, significantly reducing notifications from business accounts.
Feature rollout
When to expect the feature
The business chat filtering feature is still under development and will be released in a future update. WhatsApp is currently fine-tuning the app's ability to filter conversations with businesses. Once testing is complete, this feature will be gradually rolled out to users, making it easier for them to find and manage interactions with business accounts.