Consumer Court: News

21 Jan 2024

Indian Railways

Indian Railways to pay passenger Rs. 30,000 over dirty toilets

The Delhi District Consumer Commission has ordered Indian Railways to pay a passenger Rs. 30,000 in compensation for the physical and mental distress caused by filthy toilets and lack of water during his journey.

06 Sep 2023

ITC Limited

ITC fined Rs. 1 lakh for packaging one less biscuit

FMCG giant ITC Limited has been directed to pay Rs. 1 lakh in compensation for selling biscuit packets with one biscuit less than advertised.

24 May 2022

Consumer Forum

Centre calls meeting with restaurant body over 'forced' service charge

Following consumer complaints, the Department of Consumer Affairs (DoCA) lambasted restaurants for forcing consumers to pay service charges "often fixed at arbitrarily high rates."

08 Jul 2019


Zomato fined Rs. 55,000 for delivering chicken instead of paneer

A Pune-based eatery and Zomato have been slapped with Rs. 55,000 as penalty for delivering a non-vegetarian dish instead of paneer to a customer.

19 Apr 2019


Bata charges customer Rs. 3 for carry-bag, fined Rs. 9,000

A leading shoe firm has been asked to pay Rs. 9,000 to a customer for deficiency in services.

16 Mar 2019


Online movie ticket-booking platforms cannot charge 'Internet Handling Fees': RBI

Booking movie tickets has never been easier thanks to online movie ticket booking platforms. Everyone who has ever booked movie tickets online knows about "Internet Handling Fees" levied by every online ticketing platform.

02 Feb 2019

West Bengal

NCDRC asks SBI to allow widow access to monthly pension

The apex consumer forum has directed the State Bank of India (SBI) to allow the widow of a defense personnel access to her monthly family pension which was withheld.

22 Nov 2018


#JetFiasco: Passenger, aboard flight that lost cabin-pressure, loses hearing permanently

Mukesh Sharma, one of the passengers who suffered ear bleed after the crew of a Jet Airways plane forgot to change cabin pressure, has lost his hearing permanently, reports said.

09 Nov 2018

Fortis Hospital

Consumer Forum: Alcohol in limited quantity isn't poison, but sugar-content

A Chandigarh Consumer Forum observed alcohol taken in limited quantity wasn't poison but sugar content while directing insurance companies to pay Rs. 1.93 lakh to a Mohali resident.

17 Sep 2018


Consumer Commission asks IndiGo to pay Rs. 20,000 to passengers

The National Consumer Disputes Redressal Commission (NCDRC), hearing a review plea of IndiGo Airlines against the Tripura state commission's order, asked IndiGo to pay Rs. 20,000 to Kalpana Rani Debbarma and her family, who failed to board the flight due to a deficiency in the airline's services.

03 Sep 2018


Bengaluru: Bald man sues salon, as hair treatment didn't work

Baldness is a concern for all, and when we come across advertisements promising hair re-growth within a stipulated (and impossible) time-frame, hopes get kindled in us.

14 Jun 2018

Indian Railways

Man issued railway ticket dated 3013, gets compensation

When retired professor Vishnu Kant Shukla boarded the train from Saharanpur to Jaunpur on November 19, 2013, he wasn't prepared for what was coming his way.

23 Mar 2018


Court orders Bengaluru salon to compensate woman for 'damaging hair'

A consumer court ordered a Bengaluru-based salon to pay Rs. 30,000 to a woman who had sued them for damaging her hair and 'dignity.'

15 Mar 2018


#ConsumerRightsDay: 6 rights you should know about

Cases of cheating and fraud are common, especially in India, with its 1.2 billion people and lax laws.

06 Jan 2018


Celebs endorsing misleading ads to be banned for 3 years

In a bid to intensify the crackdown on false and misleading advertisements and protect consumers from being misled, the government has introduced the new, tougher Consumer Protection Bill in Lok Sabha.

18 Dec 2017

Jet Airways

Jet fined Rs. 50,000 for button in passenger's food

Jet Airways has been ordered to pay Rs. 50,000 to a passenger who found a button in his in-flight meal.

13 Nov 2017


US man wins $7.5mn verdict against Walmart over watermelon injury

An Alabama man recently won a $7.5 million verdict against Walmart over a hip injury he suffered while buying watermelons at the global retail giant in 2015.

28 Oct 2017


All you should know about the new Consumer Protection Bill

A new Consumer Protection Bill has been sent to the Cabinet for approval. The government will try to bring it in the winter session of parliament.

29 Sep 2017


Consumer court orders insurer to pay theft-claim for unlocked car

A Mumbai consumer court ordered TATA AIG General Insurance to pay Rs. 5.22L and Rs. 40,000 compensation to a Skoda car owner in a 2015 case.

25 Sep 2017


Bengaluru: Overcharging Rs. 21 on water-bottle costs mall-outlet Rs. 12,000

A Bengaluru consumer court awarded Rs. 12,000 compensation to a man who was overcharged for a Kinley water-bottle by a mall-outlet owner.

18 Jul 2017

High Court

Know why you don't need to pay toll anymore

An information crucial to our daily lives was revealed by Advocate Hariom Jindal who filed an RTI application seeking nitty-gritty on tolls.

29 Apr 2017

Indian Railways

Railways forgets to wake up passenger, fined Rs. 5,000

A consumer grievance forum has fined Railways Rs. 5,000 for failing to wake up a passenger who had registered on its wake-up alert services.