WhatsApp's new update aids business user interaction

Technology Jul 02, 2025

WhatsApp is rolling out a new AI-handoff filter in its latest Android beta, designed to help business accounts spot when automated replies aren't enough and a real person needs to step in.
Right now, only some beta testers on the Google Play Beta Program can try it out.

AI-handoff filter improves customer support on WhatsApp

The filter puts chats needing human attention into a separate tab, so businesses can respond faster and more easily.
They can also choose how long these chats stay before being deleted.
While the feature is limited for now, WhatsApp plans to make it available to more users soon—making customer support on the app smoother for everyone.