Here's why your OTP might be late after December 1
What's the story
The Telecom Regulatory Authority of India (TRAI) will enforce new traceability guidelines from December 1, 2024. The rules are designed to trace the source of commercial messages and one-time passwords (OTPs), in a bid to prevent fraud, spam, and phishing. All telecom service providers such as Reliance Jio, Bharati Airtel, BSNL and Vodafone-Idea will have to follow these guidelines. However, the implementation of these rules may cause potential disruption and users might experience delays in receiving OTPs.
Safer ecosystem
TRAI's guidelines target a safer digital environment
The new traceability rules were issued by TRAI in August, asking telecom service providers to keep a record of message origins, including those from financial institutions, banks, and e-commerce platforms. The idea is to create a safer digital environment by reducing online frauds. These regulations are especially relevant considering the rising number of mobile users in India who could be susceptible to cybercrimes.
Transition phase
Potential delays in OTPs and messages
The implementation of these guidelines may cause temporary delays in OTP delivery as telecom operators adjust their systems to comply with the new requirements. TRAI has set a deadline of December 1 for operators to ensure compliance. Messages from non-compliant entities will be blocked entirely. However, the telecom authority has assured that essential net/online banking and Aadhaar OTP messages will continue to be delivered promptly.
Regulatory measures
TRAI's efforts to combat cybercrime
In recent months, TRAI has intensified its efforts to combat cybercrime, particularly fake calls and fraudulent messages. New rules were introduced on October 1, asking telecom providers to establish a system for tracking bulk message origins. The deadline for these measures was initially set for October 31 but was pushed to November 30 due to technical challenges faced by operators.